Privacy Policy — How 777cc Collects, Uses & Protects Your Data
Your privacy matters to us. This Privacy Policy explains what personal information 777cc collects from players in Bangladesh, how that information is used, who it may be shared with, and what rights you have over your own data.
Our Data Protection Commitments
A summary of the core principles that govern how 777cc handles the personal information of every registered player and site visitor.
Every connection to the 777cc platform is secured with industry-standard SSL (Secure Sockets Layer) encryption. Personal data, payment details, and account credentials are transmitted over encrypted channels at all times, ensuring your information cannot be intercepted by unauthorised parties.
777cc does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used solely to operate the platform, process transactions, and improve your experience as a player.
We collect only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is needed to deliver a safe and functional platform experience.
Access to your personal data within the 777cc organisation is strictly limited to personnel who require it to perform their duties — such as customer support, compliance, and payments teams. All staff handling personal data are bound by confidentiality obligations.
You have the right to access, correct, and request deletion of the personal data 777cc holds about you. Requests can be submitted at any time through our support team and will be acknowledged within five business days of receipt.
777cc retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once your data is no longer needed, it is securely deleted or anonymised in line with our data retention schedule.
Overview: This Privacy Policy ("Policy") explains how 777cc ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your", "Player") who access or register on the 777cc platform at https://777cc.io. By creating an account or using the platform, you acknowledge that you have read and understood this Policy. This Policy forms part of our overall Terms & Conditions and should be read alongside them.
1 Introduction
777cc is committed to handling the personal data of its players, visitors, and prospective customers with care, transparency, and respect. This Policy has been drafted to explain in plain terms what information we collect, why we collect it, how long we keep it, and who we may share it with.
The 777cc platform is designed primarily for players based in Bangladesh. We acknowledge the trust that players place in us when they share personal information, and we take our obligations as a data controller seriously. Our data practices are guided by principles of fairness, purpose limitation, data minimisation, accuracy, and security.
If you have questions about any aspect of this Policy that are not addressed below, please contact our Data Protection contact at [email protected]. We will respond to all data-related enquiries within five business days.
2 Personal Data We Collect
We collect different categories of personal data depending on how you interact with the 777cc platform. The table below provides a structured overview of the data types, the context in which they are collected, and the primary purpose for which each type is used.
| Data Category | Examples | Collection Context |
|---|---|---|
| Identity Data | Full name, date of birth, gender, National ID number, passport number | Account registration; KYC verification |
| Contact Data | Mobile phone number, email address, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Account registration; support communications |
| Financial Data | bKash account number, Nagad account number, Rocket number, bank account details, transaction history | Deposits and withdrawals; fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatic collection on site access |
| Usage Data | Pages visited, games played, wagers placed, betting history, bonus usage | Automatic collection during platform use |
| Verification Documents | Scanned National ID, utility bill, selfie photograph, proof of payment method | KYC verification; withdrawal eligibility checks |
| Communications Data | Content of support chats, email correspondence, complaint records | Customer support interactions |
2.1 Data You Provide Voluntarily
The majority of personal data we hold is provided directly by you when you register an account, complete the KYC verification process, make a deposit or withdrawal, or contact our support team. You are not obliged to provide this information, but without it, we cannot create or maintain your account or process financial transactions.
2.2 Data Collected Automatically
When you visit the 777cc website, certain technical and usage data is collected automatically through cookies and similar technologies. This includes your IP address, browser type, the pages you visit, and the time you spend on each page. This data helps us understand how the platform is used, detect suspicious activity, and improve our services. Please refer to Section 6 (Cookies & Tracking) for further details.
3 How We Use Your Personal Data
777cc uses the personal data it collects for specific, documented purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. Our primary uses of personal data include:
- Account creation and management: To register your account, authenticate your identity at login, and maintain your account settings and preferences.
- Identity verification (KYC): To confirm your identity and age (21+) before enabling withdrawal functionality, as required by our internal compliance framework.
- Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and to reconcile transaction records.
- Customer support: To respond to your enquiries, resolve disputes, and follow up on complaints through our support channels.
- Platform security and fraud prevention: To detect and prevent fraudulent activity, money laundering, abuse of promotions, and any other prohibited conduct defined in our Terms & Conditions.
- Responsible gaming compliance: To monitor gambling behaviour for signs of problem gambling and to apply self-exclusion or deposit limits where requested or necessary.
- Service improvement: To analyse usage patterns, game popularity, and platform performance in order to improve the overall user experience.
- Regulatory compliance: To fulfil any data reporting or retention obligations imposed by applicable law.
- Direct communications: To send you transactional notifications (deposit confirmations, withdrawal updates, account alerts) and, where you have opted in, promotional communications about bonuses and offers.
If we intend to use your personal data for a purpose that is materially different from those listed above, we will notify you in advance and seek your consent where required.
4 Legal Basis for Processing
777cc processes your personal data on the following legal grounds:
- Contractual necessity: Processing that is necessary to fulfil the contract between you and 777cc — for example, creating your account, processing deposits and withdrawals, and delivering the services you have signed up for.
- Compliance with legal obligations: Processing required to comply with applicable laws, such as identity verification requirements and anti-money laundering checks.
- Legitimate interests: Processing carried out for 777cc's legitimate business interests, such as fraud detection, platform security, and service improvement, provided those interests are not overridden by your privacy rights.
- Consent: Where we rely on your consent — for example, to send promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal. To withdraw consent for marketing communications, contact us at [email protected].
5 Data Sharing & Disclosure
777cc does not sell your personal data. We may, however, share your information with carefully selected third parties where necessary for the operation of the platform. All third parties who receive personal data from 777cc are bound by confidentiality obligations and are permitted to use the data only for the specific purpose for which it was shared.
5.1 Payment Service Providers
To process your financial transactions, we share relevant data (such as your registered mobile number and transaction amounts) with payment service providers including bKash, Nagad, Rocket, Upay, and our partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers operate under their own privacy policies and security frameworks.
5.2 Identity Verification Partners
For KYC verification purposes, your identity documents and verification selfies may be processed by third-party identity verification service providers. These providers are contractually obligated to process the data solely for verification purposes and to delete it once verification is complete.
5.3 Technology and Infrastructure Providers
777cc uses third-party technology providers for hosting, analytics, and platform infrastructure. These providers may process certain technical data (such as IP addresses and usage logs) as part of delivering their services. They act as data processors on 777cc's instructions and are prohibited from using the data for their own purposes.
5.4 Game Studio Providers
Some game data (such as player session identifiers and wager amounts) is shared with our game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver live game services and ensure accurate game settlement. These studios do not receive personally identifiable information beyond what is technically necessary to run the game session.
5.5 Legal and Regulatory Disclosure
777cc may disclose personal data where required by law, court order, or in response to a lawful request from a government authority. We will notify you of any such disclosure where we are legally permitted to do so.
Data Transfers: Where personal data is transferred to or processed by third parties located outside Bangladesh, 777cc ensures that appropriate safeguards are in place to protect the security and privacy of that data, consistent with the standards set out in this Policy.
6 Cookies & Tracking Technologies
The 777cc platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies cannot execute code or deliver viruses; they are used solely to remember information about your session and preferences.
6.1 Types of Cookies We Use
- Essential cookies: Required for core platform functionality, including maintaining your login session, remembering your account preferences, and enabling secure payment flows. These cookies cannot be disabled without breaking the platform.
- Analytics cookies: Used to collect aggregated, anonymised data about how players use the platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This helps us improve the platform.
- Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or multiple account creation attempts from the same device.
- Preference cookies: Used to remember your display settings, language preferences, and other optional customisations.
6.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies will prevent you from logging into your 777cc account and using core platform features. Instructions for managing cookies vary by browser — please consult your browser's help documentation for guidance.
7 Data Retention
777cc retains personal data for as long as your account remains active and for a defined period after account closure, as required by our operational and compliance obligations. The table below summarises our standard retention periods by data category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal and compliance obligations |
| Financial Transaction Records | 7 years from transaction date | Anti-money laundering requirements |
| KYC Verification Documents | 5 years post-account closure | Regulatory compliance |
| Customer Support Records | 3 years from last interaction | Dispute resolution; service improvement |
| Technical & Usage Logs | 13 months on a rolling basis | Security monitoring; fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Evidence of lawful processing |
Once the applicable retention period has expired, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement.
8 Data Security
777cc employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the 777cc platform
- Encryption of sensitive data fields (including payment details and identity document scans) at rest within our database infrastructure
- Role-based access controls that limit which staff members can view or modify personal data
- Regular security audits and vulnerability assessments of platform infrastructure
- Two-factor authentication (2FA) available for player accounts to provide an additional layer of login security
- Incident response procedures to detect, contain, and report any data security breach promptly
While we take all reasonable precautions, no online platform can guarantee absolute security. You also play an important role in keeping your data safe — please ensure your account password is strong, unique to 777cc, and never shared with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].
9 Your Privacy Rights
As a user of the 777cc platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected]. We will acknowledge your request within five business days and aim to fulfil it within 30 calendar days.
You may request a copy of all personal data we hold about you, along with information about how it is used and who it has been shared with.
If you believe any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
In certain circumstances, you may request that we restrict our processing of your data — for example, while the accuracy of data you have disputed is being verified.
Where processing is based on your consent or a contract with you, you may request your data in a structured, machine-readable format for transfer to another service.
You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes, at any time.
10 Children & Minors
The 777cc platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under the age of 21 has registered an account or submitted personal data, we will immediately close the account, delete the associated personal data, and — where applicable — refund any deposits made net of any withdrawals already processed.
If you are a parent or guardian and believe that a minor under your care has accessed the 777cc platform or submitted personal data, please contact us immediately at [email protected]. We recommend that households with minors install appropriate parental control software on shared devices used to access the internet.
11 Third-Party Links
The 777cc platform may reference or display the names of third-party services such as payment providers (bKash, Nagad, Rocket) and game studios (Pragmatic Play, Evolution Gaming, etc.). These entities operate their own services and have their own privacy policies. 777cc is not responsible for the data practices of these third parties, and this Privacy Policy does not apply to any data you provide directly to them.
We encourage you to review the privacy policies of any third-party service you engage with in connection with your use of the 777cc platform, particularly payment service providers whose apps or portals you use to fund your account.
12 Updates to This Privacy Policy
777cc may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via the email address associated with their account and will update the "Last Updated" date at the top of this document.
We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the 777cc platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with any material change to this Policy, you may request closure of your account in accordance with our Terms & Conditions.
13 Contact & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which 777cc processes your personal data, please contact our support team. We take all privacy-related enquiries seriously and will respond within five business days.
Data enquiries email: [email protected]
Please include your registered account name, the nature of your enquiry, and any relevant reference numbers or dates in your message to help us locate your records and respond efficiently.
Preferred Contact Method: All privacy-related requests — including access, erasure, and rectification requests — must be submitted in writing via email to [email protected]. Verbal requests made through live chat cannot be treated as formal data subject requests. We will verify your identity before processing any request that involves disclosing or modifying personal data.
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